10 Most Asked Questions About Trainero — Answered
We get a lot of questions from coaches, personal trainers, and gym owners who are considering Trainero. Some of the same questions come up again and again — and that makes sense, because they’re the things that genuinely matter when you’re choosing a coaching platform.
Rather than making you dig through documentation or wait for a support reply, we’ve collected the ten questions we hear most often and answered them all in one place.
1. Can I try Trainero for free?
Yes. Trainero comes with a free 14-day trial that gives you full access to explore the platform. No credit card is required to activate the trial — just sign up and start building. This gives you enough time to set up your first clients, create programs, test the Timeline feature, and get a real feel for whether the platform fits your workflow before committing to anything.
Unlock your fitness potential with Trainero! Get a 14-day free trial and access personalized workout plans, expert coaching, and progress tracking—all in one app. No commitments, just results. Start your free trial today and take your fitness journey to the next level!
2. What is the shortest subscription period?
We offer flexible billing cycles: 1, 3, 6, and 12-month subscription periods. So you’re never locked into a long commitment unless you choose to be. Many trainers start with a monthly plan and switch to a longer period later once they’ve settled in — the longer periods typically come with better per-month pricing.
3. How long am I committed if I subscribe? Can I cancel easily?
Your notice period matches your billing cycle. If you’re on a monthly plan, you can cancel at any time and you simply won’t be billed the following month. There are no hidden cancellation fees, no penalty clauses, and no hoops to jump through. We’d rather keep you as a customer because the platform is good, not because you’re stuck in a contract.
4. Can I add my own exercises to Trainero?
Absolutely. While Trainero comes with an extensive built-in exercise library, you’re free to add any content you want to your account. That includes custom exercises, food items, forms, videos, images, and more. If you’ve developed your own signature movements or follow a specific methodology that uses non-standard exercise names, you can build your entire library exactly the way you want it. Your content, your way.
5. Is Trainero only available in English?
Not even close. Trainero has been fully translated into 38 languages. And when we say fully translated, we mean everything — the user interface, the exercise database, food items, program templates, and more. Your clients can use the app in their native language regardless of what language you work in. This makes Trainero a particularly strong choice for coaches who work with international clients or operate in multilingual markets.
6. Can I sell coaching programs through Trainero?
Yes — and this is one of the features trainers get most excited about. Every Trainero subscription includes a built-in online store that you can activate directly from your coach account. Through the store, you can sell virtually anything: online coaching programs, individual workout and nutrition plans, merchandise, digital products — whatever fits your business.
The best part is that the entire process can be automated. When a client purchases an online coaching program, the content activates automatically after the purchase. And it works the other way too — content is automatically removed when the program ends or if a client misses a payment. You set it up once, and the system handles the rest.
7. Can multiple coaches work with the same clients in Trainero?
Yes. You can add an unlimited number of coaches to both individual client accounts and groups. Once added, each coach can participate in the coaching process through their own account — viewing client data, creating content, and communicating directly.
The primary coach retains full control and can define exactly what level of access each additional coach has. This means you can decide how much content each co-coach can see and how much they can contribute. It’s designed for teams — whether that’s a small PT studio with two trainers or a larger operation with specialized coaches handling nutrition, strength, and rehab for the same clients.
8. Is Trainero available as a White Label app?
Yes. We offer a dedicated white label service where we create a fully branded app tailored to your business. Your name, your logo, your colors — your clients will see your brand when they download and use the app. It’s a powerful way to build brand recognition and deliver a premium client experience.
You can learn more about the white label offering and what’s included at trainero.com/white-label.
9. Is the appointment booking feature included, or does it cost extra?
It’s included. Appointment booking comes as a standard part of every Trainero subscription — no add-ons, no extra fees. Your clients can book sessions directly through the app, and you manage your availability from the coach side. One less tool to pay for separately.
10. Can I use Trainero for online coaching?
Absolutely — in fact, online coaching is one of Trainero’s core strengths. The platform includes everything you need to run comprehensive online coaching programs: workout and nutrition plan delivery, automated content scheduling through the Timeline feature, progress tracking, in-app messaging, push notifications, and more.
What makes it especially powerful is how much of the work can be automated. You can schedule when coaching content activates and deactivates, distribute promotional materials across different channels, and even automate feedback surveys at the end of a program. This means that as your client base grows, your workload doesn’t grow proportionally — the system scales with you.
Still Have Questions?
We’re always happy to help. If your question wasn’t covered here, feel free to reach out to our support team or check out the Trainero Help Center for more detailed guides and tutorials.
Ready to see for yourself? Start your free 14-day trial — no credit card required.
Unlock your fitness potential with Trainero! Get a 14-day free trial and access personalized workout plans, expert coaching, and progress tracking—all in one app. No commitments, just results. Start your free trial today and take your fitness journey to the next level!
